Once you’ve placed an order with us, you’ll receive an email to the address provided. If you did you not receive an email, please check your spam folder. If you don't find it there, please double-check that you entered your email address correctly. If you still haven’t received one after 24 hours, please contact us at firstname.lastname@example.org and we’ll be able to advise you further.
Email us at email@example.com We'll respond with return instructions. Refunds will be processed within 2 days of your return arriving. The funds may take upto 5 working days days to appear in your account due to your bank's policies.
Good question! We are taking the pandemic seriously to ensure the wellbeing of our team, our community, and our customers. Tejòn Moto is located in a small town that doesn't have a hospital so we are working from home and observing strict social distancing and mask-wearing guidelines.
Our tees are cut and sewn by a stalwart team paid living wages. Each piece is hand-cut on a cutting table from a paper pattern using traditional pattern, cutting and sewing methods. They are silk-screened by hand near the Jungmaven production facility to reduce the environmental impact of multi-location shipping.
Machine wash with like colors, cold, tumble dry low heat.
Do not use bleach or other cleaners like oxi-clean.
Do not wash hemp textiles with towels or garments with zippers or velcro. This will cause abrasion and pilling, and zippers can snag the fabric.
Please refrain from using product with enzymes.
Hemp gets softer with use and after each wash, but if you feel the need for additional softener a commercial softener may be used. We suggest finding environmentally friendly and chemical-free options. An alternative way to soften hemp is wash in hot water followed by a tumble dry, and repeat two or three times.
Use a hot iron while the hemp is still slightly damp after washing. Stretch the damp piece to its natural size and shape before ironing. Iron the 'wrong' (underside) first, to preserve the texture of the fabric.
We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, JCB, Diners Club, Elo, Shop Pay, as well as payments made by PayPal, Amazon Payments, Apple Pay and Google Pay.
USPS Standard Delivery (3-5 working days): $5 or free when you join the Tejón Union
UPS Two Day Delivery (if ordered before 3pm Monday-Friday, please note that if you order next day delivery on a Saturday or Sunday, this will be dispatched on the Monday and arrive on the following Tuesday): $12
UPS International Delivery: Rates determined by delivery location
We will always do our best to meet these delivery schedules but situations like busy periods, bad weather cycles, or the pandemic may cause some delays.
Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order.
If your order doesn’t arrive within the time frame of your chosen delivery method, first check the status by clicking the tracking number in your confirmation email. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at firstname.lastname@example.org.
Yup. Email us at email@example.com and we will cancel it if it hasn’t been picked up for delivery. If you are unhappy with your item(s) or no longer require them, email us for return instructions at firstname.lastname@example.org for a full refund within 30 days of receipt.
No problem. Email us at email@example.com and we will update it if it hasn’t been picked up for delivery. If it has shipped and you are unhappy with your item(s) or no longer require them, email us for return instructions at firstname.lastname@example.org for a full refund or exchange within 30 days of receipt.
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find it, please email us at email@example.com and we will send you a new one.
If have not received your order within the allotted delivery time frame, please notify us by email at firstname.lastname@example.org within 21 days of the date in which you ordered the products. We will research your shipment with the carrier and assist you on receiving your order.
Bummer! If you receive your order and an item is missing, please check your email (or junk email) to see if you’ve received an out-of-stock notice from us. If you haven’t received an out-of-stock notification, email us at email@example.com and we will help you further.
As an extension of our standard 30-day return policy, orders placed from November 15 - January 1 will have 60 days to process a return. To place a return, email tejonmoto.com and we'll reply with return instructions. If you are returning a gift, make sure to include the order number or email address of the person who purchased the order.
If you were gifted some Tejón but it isn't what you had in mind, you can return your items for store credit. Please reach out to tejonmoto.com with the gifter's first and last name, email address, and the product(s) you’d like to return or exchange (we promise the gifter won’t be notified of any changes). Once locating the original order, we'll take it from there!